Refund and Returns Policy

Digital Products

  • Due to the nature of our downloadable Paris travel guide, a digital product delivered instantly in PDF format, we do not offer refunds or returns.

Exceptional Circumstances

  • We consider refund requests on a case-by-case basis in the event of exceptional circumstances, such as:
    • Technical Error: If a download error has prevented you from accessing the Guide.
    • Duplicate Purchase: If you accidentally purchased the Guide multiple times.

Requesting a Refund

  • If you believe you have a valid reason for a refund, please contact us at within 7 days of purchase. Please provide the following:
    • Your order number
    • A detailed explanation of your refund request

Refund Processing

  • Upon approval of your refund request, we will process the refund back to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

Changes to Policy

  • We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on


  • If you have any questions about our Refund and Returns Policy, please contact us at